Filed under Salesforce Admin Certification
On July 18 2013, I passed Salesforce Administrator Exam in first attempt and decided to share my experience with other professionals preparing for it. It took me four weeks to cover all the topics provided in Salesforce Administrator study guide and practice various flash cards available online for this exam. Videos available on dreamforce youtube channel are very useful to understand topics given in study guide.
If you are preparing for this exam, first thing is to carefully follow study guide and practice questions as much as you can. Exam covers questions from each and every topic. Questions in exam are multiple choice types which may have one or multiple answers.
You can't pass this exam without practically setting up salesforce cloud. Signup for salesforce developer account for free to setup your own organization and from there you can try hundred different things. I started setting up my own organization using developer account and then I defined sales processes, different record types, web to lead, case to lead, assignment rules, queues, setting up profile, sharing rules etc. Practical understanding of all tasks available in salesforce is the key to success for this exam.
Understanding of following must be needed to pass this exam:
- Complete understanding of Salesforce Standard and Custom Objects - Accounts, Contacts, Opportunities, Leads, Cases, Campaigns, Contracts.
- Security and Access - Org wide defaults, Roles, Profiles, Sharing Rules, Folders etc.
- Sales Cloud Applications - Sales Process, Products, Price Books, Lead and campaign management.
- Service Cloud Applications - case and solution management, salesforce self service portal, Idea, Answers and Knowledge.
- Data Management - Importing, exporting, transferring and mass delete of data. Available tools to import and export. Backing up data.
- Reports and Dashboards - Standard reports, custom report, report types, dashboard components.
- Workflow and Activities - workflow rules, approval process, tasks etc
I'll be covering complete study guide for this exam in my upcoming postings. You can always use comment section provided below to ask questions or share more information.